Cancellation Policy

Change in your plan? Cancellation Policy

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for services rendered and/or products offered by the accommodation provider.

The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.

If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the accommodation provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation.

To request a refund, please contact us at any of the following:

  • Through the website
  • By email to: customer.care@verenahotels.com or via our Help Center Page
  • By telephone: +36 704 422 222 (international charges will apply)

VerenaHotels.com is committed to offering a simple and efficient refund process. Please note that shortening a stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel a reservation before the free cancellation period ends will result in a penalty charge being imposed by the hotel. If a penalty charge is applied, this will be deducted from the amount refunded. Refunds are processed within 1-7 working days depending on the bank. Refunds will be issued in the same method of payment as the original payment.

In case of a no-show, no refunds occur.