Terms of Use

These terms and conditions, may be amended from time to time, and apply to all our services directly or indirectly (through distributors) made available online. By accessing or using this Website, booking any reservations for travel products or services on this Website, you acknowledge that you have read and you will comply with the terms and conditions set below including the privacy statement. In case you do not agree to the Terms of Use, please do not use or book any reservations through this Website.

The content and infrastructure of these pages, and the online accommodation booking and travel services provided on these pages and through the website are owned, operated and provided by VerenaHotels and its affiliates and are provided for your personal, non-commercial use only, subject to the terms and conditions set below.

1- Content of the website and mode of use

Through the website, VerenaHotels.com provides an online platform through which all types of accommodation, whether it is a hotel room, an apartment or a studio can be booked among more than 365,000 properties available worldwide. By making a reservation through VerenaHotels.com, you enter into a legally binding contractual association with the accommodation provider at which you book. When you make your reservation, our role is an intermediary between you and the property, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email on behalf of the accommodation provider.

The information disclosed is based on the same information provided to us by the accommodation providers, who are responsible in return for updating all rates, availability and other information displayed on our website. Each accommodation provider remains responsible at all times for the accuracy, broadness and precision of the evocative information displayed.

Since our services are made available only for personal and non-commercial use as stipulated above, you are not allowed to re-sell, use, display or duplicate any content or information, software, products or services available on our website for any business-related activity.

Hotel ratings displayed on this Website only serve as general guidelines, and VerenaHotels.com does not guarantee the accuracy of the ratings. The ratings are given by the properties and displayed as such on the website. For more information, please see the hotels' descriptions as well as the reviews made available online. It should be noted that the characteristics and methods of rating may differ from a country to another. Therefore, it is possible that hotels of the same star-rating may provide services of different qualities in different countries. Furthermore, it is not certain that various kinds of facilities are provided in all hotels of the same star-rating. Bearing this in mind, kindly contact our customer care team for any special request or make sure to read the hotel reviews.

Turn-Away (Relocation) If the original hotel booked has an overbooking situation, or closed for whatever reason, or it has got maintenance problems and cannot provide the accommodation request booked, the hotelier or supplier is responsible for finding you alternative accommodation of a similar standard and within the same dates booked. VerenaHotels.com accepts no liability for any losses or costs incurred as a result of such hotel change since this is completely beyond our control.

2- Use of the website

VerenaHotels.com grants you a limited, personal, non-transferable license to access and use the website, at the condition of not violating the terms of use. The contents, information, software and infrastructure are in possession of VerenaHotels.com and the properties displayed on this website. The site must only be used for legitimate, objective and candid checks or bookings. Fake, fraudulent or dishonorable reservations are forbidden.

VerenaHotels.com assures you that your payment data, electronic mailing details and postal addresses will be treated fairly and correctly. Hence, providing correct information is vital to enable us to contact you if necessary.

The use of the website content for direct or indirect advertisement or any way illegal purposes is strictly forbidden without the written consent of VerenaHotels. In this consent, you accept the conditions that it is forbidden to download, modify, copy, spread, forward, reproduce or release the information, the software, the products or the services. Furthermore, you agree that it is forbidden to:

  • violate the terms of use,
  • perform any unsupported act that might be a threat to our electronic infrastructure,
  • place links on any part of the site without the written consent of VerenaHotels,
  • copy sections of the website to construct a similar website without the written consent of VerenaHotels,
  • post anything illegal about the site, or post anything that supports illegal activities,
  • post harmful, indecent, pornographic, violent, offensive, profane or racist links on the website,
  • post content that might infringe copyrights or violate intellectual property,
  • post content that you have no rights to represent out of contractual or confidential reasons,
  • use a fake identity that can hurt, deceive or take advantage of other parties,
  • manipulate identity,
  • use the website in a way that might damage, disable or overload the system and its telecommunication in any possible way,
  • profit from the website by unauthorized access, hacking, password breaking or any other way,
  • access the collective data of the website, for example, the list of e-mail addresses,
  • manipulate the SERP (Search Engine Result Page) and to use any SEO (Search Engine Optimization) techniques. It is unethical to use SEO or "spamdexing", including cloaking, metadata, title tags, content scraping, link schemes, Google bombs, keyword stuffing, hidden text or links, doorway and cloaked pages, blog comment spam, etc.,
  • perform any activity that may damage the website, VerenaHotels’ team, or its reputation, or may exert negative effects on the website,

**On reservations through the site, you confirm that you are not a member of any international sanction programs.

As a condition of your use of this Website, you warrant that:

  1. you are at least 13 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website is true, accurate, current and complete;
  7. You will safeguard your account information and will supervise and be completely responsible for any use of your account by you and any other person than you.

A. Prices, and Best Price Guarantee

The prices on our site are highly competitive. Sometimes cheaper rates are available on our website for a specific stay at an accommodation premises, however, these rates made by accommodations may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

Please note that room rates are always valid for the date and in the room/night format that you have chosen. VerenaHotels.com includes taxes and service fees in its displayed prices. Before you send your reservation request, a pre-confirmation screen comes up, in which you can check the price calculation in detail, before the final confirmation screen shows up. Please, make sure that every part of the reservation request is filled out correctly on the reservation sheet.

We indicate every item on the confirmation/voucher that is included in the price of the room. However, there might be items that are not included in the price of the room, such as breakfast. Service fees and local taxes – which are to be paid by all guests – are usually not included in prices as well. That is why we kindly ask you to always read the description and conditions of the hotel. The price of the room also does not include any kind of insurance. At standard room reservations, you can choose from rooms with one or two beds, extra beds usually come with extra fees.

B. Extra Charges

A valid credit/ debit card might be required by the hotel to secure any incidental charges and payment in full upon check-out (i.e. parking, phone calls, room service, pet fee, WIFI). The credit card authorization for incidentals will vary at each hotel. Please contact the hotel directly to confirm their credit card policies on incidental charges. Furthermore, hotels may charge "resort" rates (namely service fees), which are usually not included in room prices. The hotels collect these fees regardless of how or where the room is purchased. These fees are not charged or collected by VerenaHotels.com. Extra fees may be charged in the same manner for luggage, luggage carrying assist, newspapers and safes in the hotel and cleaning service.

The rate of these additional expenses is out of VerenaHotels.com range, and depends on the given country and the respective hotel. Please also note that room prices do not include complementary services, like parking fees, minibar, telephone, room service, dining, gala dinners, taxi fees, internet, etc. Furthermore, though during the main season, some hotels must offer you the gala dinner compulsory (for example, Christmas and New Year's Eve), these occasions are not included in the room price, but they will be indicated on the reservation sheet. Please, always read the hotel description, the reservation and cancellation conditions with attention, and if you have any questions, do not hesitate to contact our customer care team!

Some hotels offer transfer aside their most expensive rooms, especially at destinations like the Maldives, where reaching the hotel is difficult without transfer. Please note that VerenaHotels.com does not organize this transfer, it should be requested from the hotel or a transfer service company in every case, and not from VerenaHotels.com that will not be held responsible for the quality, safety and level of the transfer services.

C. Currency Converter

We have set up a currency convertor that is available on the Website for your convenience, so you can easily calculate the price of the room in the currency you choose. Your credit card will be charged the amount and in the currency indicated on the final reservation page. Beside this, your bank might charge transaction fees that VerenaHotels.com does not hold authority over. Please note that exchange rates may fluctuate daily.

D. Taxes and other fees

During the transaction, we charge your credit card the rate including taxes, costs and fees that the reservation requires. Accidental remainder fees will be refunded. Please make sure whether the hotel chosen requires any taxes’ payment on the spot. You can get this information from the voucher, the confirmation email, the website of the hotel and/or our customer care team.

E. Note for hoteliers

For hotels making test reservations, and for whatever reasons cancel them, VerenaHotels.com will charge 15% handling fees. The transaction less the 15% handling fee will get wire transferred back to the hotel's bank account, and the hotel will bare all costs of the international wire transfer.

4. Privacy policy

VerenaHotels believes in protecting your privacy. For more information, please read our Privacy Policy to understand our practices.

5. Credit Card

Credit card payments are processed by Paypal (www.paypal.com), credit charges will appear on credit statements from VerenaHotels.com. If you have any questions regarding credit card payments, please call Paypal at +318000232176

If you pay for you reservation beforehand on VerenaHotels.com, your credit card will be charged by us for the total amount (without the option of refund in some cases). Please, check the details of the reservation thoroughly before you pay to avoid cancellation charges.

Refunds are handled by VerenaHotels.com, if applicable in a determined time period.

In case of credit card fraud or unauthorized use, ask your bank for assistance. If such issue emerges during the use of VerenaHotels.com, please contact our customer care team immediately!

Bookings should be made by individuals of 13 years of age or above, who must be fully independent, and must be able to make bank transactions/authorizations. By using your credit card, you declare that the card is in your possession and that you can cover the expenses of the transaction with sufficient funds. You accept that your name/account can be held financially responsible.

You acknowledge that the data given at the time of reservation is accurate. VerenaHotels.com reserves the right to decline certain credit cards. Furthermore, VerenaHotels.com can add and obliterate different payment methods according to its own discretion.

The booking engine is equipped with a fraud and abuse alarm program. We can ask for the information you already stated in a number of different cases, to confirm the reservation. You can find more information about this on the website. Reservations are not confirmed until you did not receive your confirmation with the voucher. It is possible, that the hotel may be completely full with fake reservations and your reservation will be cancelled as well. VerenaHotels.com may not be held responsible in such cases. The given information is dealt with in accordance to strict rules to guarantee full information privacy. For that reason we use encryption, and the verification of personal data is made by personnel specialized in such field.

In case you decide you will not submit supplementary information, the reservation will not be finalized and it will be automatically cancelled.

6. Additional terms and conditions applying to your reservation and travel purchases

By making a reservation through our website, you agree to the reservation conditions of the hotel you book at, including cancellation, no show and other conditions in effect for the time of your stay. Main cancellation and no show conditions are usually published by hotels on their websites, under "hotel information", "reservation conditions" and "cancellation conditions". It is greatly advised to read cancellation and no show conditions before making the reservation!

If you miss checking in at the hotel and you do not inform the hotel about it beforehand, your reservation might be cancelled and you can lose your right for a refund, based on the hotel's terms of use. Apart from the accommodation's cancellation conditions, VerenaHotels always reserves the right to charge cancellation fees. In case we do charge a fee, it will be indicated on the website.

If you would like to renew, modify or cancel your reservation, please find the confirmation e-mail and follow the instructions, or contact our customer care team.

Special requests:

If you have any special request (wheelchair, large bed, upper floor, etc.), please contact our customer service or the hotel itself, and make an accurate request for your needs. Please make sure whether your requests are attainable at the given hotel. VerenaHotels.com cannot guarantee such requests to be fulfilled.

7. Intellectual property rights

Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by VerenaHotels.com, its suppliers or providers.

VerenaHotels.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of), the look and feel, including infrastructure of the website on which the service is made available (including the guest reviews and translated content). You are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. Furthermore, you cannot create works derived from VerenaHotels.com, nor bypass the terms of use in any way as well. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).

8. Further correspondence

By completing a booking, you agree to receive an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers in case you have actively opted in for this information) relevant to your reservation and destination.

We shall send you another email promptly after your stay inviting you to complete our guest review form. Please see our privacy policy for more information about how we may contact you. Filling it is not compulsory. However, completed surveys can be used on the accommodation's information page, so future guests may read your opinion and learn about feedbacks of the quality of the accommodation. If you send us a review, you give us the irrevocable right to use all user content.

VerenaHotels.com reserves the right to treat/edit the content in a suitable way, without restraint. VerenaHotels.com is not obliged to offer you any kind of payment, or the option to modify previously submitted content.

If it is established that you keep moral rights (including rights of attribution or integrity) in the content, you declare that:

(a) No personal identification information might be used in connection with the content.

(b) You do not have any objection about using, modifying and utilizing the publication. The content is property of VerenaHotels and its affiliates.

(c) You agree not to claim any entitlement from the moral rights of the content.

9. International Travel

You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. VerenaHotels has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any authority, or country, including countries you may just be transiting through.

We would like to warn you that in certain countries, there are strict rules and regulations about the importation of certain products (limited or banned products, items or materials). These can be alcohol, tobacco, perfumes, pharmaceuticals, books, movies, DVDs, adult entertainment material, edibles, plants, animals, mechanical parts, etc. It is your responsibility to check if your luggage complies with the relevant regulations.

Health: Recommended vaccinations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended immunizations, take all recommended medication, and follow all medical advice in relation to your trip. 

10. Warranties’ Cancellation

The mechanisms of the website, including software, products, services, information, texts and graphic elements are all properties of VerenaHotels.com. VerenaHotels.com will not make any guarantees about the operation of the site, information and components of the site in accordance with the regulations in effect.

VerenaHotels.com disclaims all representation, all kinds of conditions and guarantees including the aim for effective work, problem-free operation and third parties' rights. Furthermore, VerenaHotels.com cannot guarantee the virus-free operation of the site, including the possibility of viruses causing harm to your computer or our website, its graphic interface, information interface, access points, etc.

VerenaHotels.com cannot be held responsible for errors caused by the malfunction of the server, errors of internet connection, errors in booking confirmations or errors caused by computer viruses.

General limitations

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services. However, and to the extent permitted by law, neither VerenaHotels.com nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the website and its contents shall be liable for:

  • any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss or damage to goodwill or reputation, loss of claim,
  • any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website,
  • the services rendered or the products offered by the accommodation provider or other business partners,
  • any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of/ or in connection with the use, inability to use or delay of our website,
  • any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or services are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
  • any damages caused by force majeure effects. A force majeure effect can include natural disasters, weather effects, fire, nuclear accident, electro-magnetic impulses, terrorist attacks, riots, war, arson, uprising, airstrikes, government actions, prowling, bankruptcy of banks, mechanical malfunction, quarantine, communicational malfunction, epidemic, etc.

11. Miscellaneous

VerenaHotels.com does not, in any way, possess, control, operate or inspect the rooms of the hotels. The hotels take responsibility for the accommodation service and welcome guests who reserve rooms through the website.

You hereby agree that you will not expose VerenaHotels.com to any danger, damage or loss, including legal fees and expenses that may be generated by your activity. If you use the website in place of someone else – like a family member or a business partner – you take responsibility for the mistakes in information that you might make while using it. Furthermore, you must inform the third party about the applied rules, conditions and terms of agreement.

You are tied to the local laws and regulations at all times. The things that might be legal in certain countries may be illegal in others. Kindly check the regulations! VerenaHotels.com is not obliged to inform you about these regulations.

For your convenience, the website and the terms of use are available in multiple languages (identified on various levels and domain names), but the original language is English. In the event of contradictions between the English and the translated version, the English version holds priority.

The terms of use are to be considered separable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by the law and regulations in effect.

VerenaHotels.com reserves the right to modify, suspend or terminate the site or any part of it, including any services or products available, without prior notice. In the event of termination, you are still tied to the terms of use, including guarantees made by you or the resigning person.

Furthermore, VerenaHotels.com is not obliged to cancel your or a third party's access to the site. VerenaHotels.com reserves the right to modify or revoke the terms of use or parts of it.

To clear any doubts, the terms of use are not useable for advertisement purposes and are not shareable by others, including properties and certain marketing partners. Terms of use and the services are to be interpreted through the laws of Spain, except for contradictions resulting from Spanish laws.

Errors caused by VerenaHotels.com do not result in waiver/resignation. You cannot transfer or hand over the rights. VerenaHotels.com can modify the terms of use, and can substitute them with previous versions.

12. About VerenaHotels.com

The online accommodation and travel products’ reservation is rendered by VerenaHotels.com, which is a private limited liability company.

Elegant Gates UK Ltd has its headquarters on Second Floor 4 - 5 Gough Square London EC4A 3DE, United Kingdom.

Last modified date: 2015, June 7th.